MINIs is back in the driveway. It got there by me driving it over 50 miles.
With the heater on.
Outside temperature was 105.
But boy does she shift!
It would appear that my MINI is disintegrating pretty fast. While at the dealer, the radiator fan seems to have stopped working and the thermostat appears to be non-operational as well. Plus I still have the minor leak in the radiator. So, I can drive my MINI as long as I don’t have to stop for more than 20 seconds and don’t run the A/C.
So I’m looking for a shop. Why you ask? Well friends, I’m going to tell you.
I’m a big fan of Crevier. Alex and Teresa over there are awesome on the service side, and all of the Motoring Advisors are top notch! Never, ever have I had a problem with service quality. A super great group of people that have always bent over backwards to make sure I’m taken care of.
That being said, I want to revisit the customer survey. It used to be there was a call system, rated up to 5 stars. I never rated 5 stars because I think the cost of service is not a good value, even with the level of service received. Moving on, the survey has moved to the web. A nice form that gets filled out, with a place for notes and scores. All that.
Once the form is complete and the score is calculated, it’s forwarded along to everyone involved in that process, including the service writer. And, as I recently found out, if the score is less than 100%, the service writer suffers financially because of it. Again, as I understand it, they aren’t rewarded for 100%, they are penalized if they don’t get the 100%. I might have this wrong, but I have a feeling I don’t. Of course, if you know for sure otherwise, please comment accordingly.
Since the chance of finding a BMW/MINI service shop that doesn’t charge rates that are way out of my price range are slim, the chance of me ever giving a score of 100% to any dealer are equally slim. And, since I don’t want to be responsible for any of the employees losing money, I will not be getting any further paid service done at any BMW/MINI dealer.
So, I’m looking for a MINI friendly shop within 20 miles of my house. If anyone has any suggestions*, please let me know below.
Also, if you know of a great MINI friendly shop in your area, leave that information below as well. If I get enough, I would like to start a page over at WRR to list reported good, independent, MINI-friendly shops. Sorry fellas, if you own the shop, please don’t leave your info below. I’m looking for the information from MINI owners.
*Steve’s, Hubie and Johnny’s are not local for me. Please do not recommend them. I’m looking for something in Temecula, Riverside or Corona area.